FAQs

FAQS - Frequently Asked Questions

Order and Payments

Can I cancel my order after it’s been placed?

Please reach out to our team at contact@assuremedicalsupply as soon as possible so we can assist you with canceling your order. Our dedicated team works diligently to process orders for delivery swiftly once payment has been confirmed. Most orders have a 15-20 minute window for cancellations. If your item is already on its way, you can simply send us a message after it arrives, and we will provide you with instructions for the return process.

What forms of payments do you accept?

We accept all major credit cards such as Visa, MasterCard, Discover, Diners Club. We accept most of major third-party payment systems such as PayPal, Venmo, Amazon Pay, Apple Pay, Meta Pay, and Google Pay.

FSA/HSA accepted.

Does Assure Medical Supply take health insurance?

At this time, we do not accept health insurance for our medical products. However, we can provide you with an invoice to send to your insurance company for reimbursement.

Shipping

How much is shipping?

We take pride in providing expedited shipping services with a flat fee of $6.50 for our medical supplies. Additionally, based on the latest promotions, free shipping might be offered for orders that meet a specified minimum purchase amount or for select items.

Exception: Our selection of scrubs, footwear and healthcare accessories for healthcare professionals are all FREE SHIPPING/FREE RETURN.

How long will my order take to arrive?

Medical Supplies: We take pride in providing expedited shipping services. The delivery timeframe may vary between 2 to 5 days, depending on your proximity to our distribution centers. Kindly be advised that orders submitted after 3 p.m. on Fridays, weekends or during holiday periods may encounter varying shipping times.

Scrubs, footwear and healthcare accessories: Standard shipping 8-17 days.

When will I know my order has been shipped?

Once your order has been shipped, we will send you a follow up email after your order.

How can I track my order?

Once your order has been shipped, our follow up email will include tracking numbers.

Do you offer shipping to locations outside the U.S. or to overseas military addresses?

We do not offer shipping to locations outside the U.S. We provide shipping services to only locations within the United States.

Returns & Refund

What's your return & refund policy?

The customer is responsible for the cost of returns, which will be determined by factors such as weight, size, and other considerations as outlined by UPS.

Exceptions to cost of returns: returns for medical professional scrubs, shoes, and accessories are free.

A restocking fee will apply to certain items with the following warning on product descriptions and are subject to a restocking fee as per manufacturers terms and conditions:

Product Notices

 This product may require additional restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

How can I return my order?

To start a return, you can contact us at contact@assuremedicalsupply.com. To avoid any further delay, please ensure all of the following requested information below are in the email:

• Order Number
• Date of Purchase
• Quantity of Return
• Item Name/Number
• Reason for Return

If your return is accepted, we’ll send you a return shipping label, instructions on how and where to send your package, as well as an estimate of return shipping costs and any applicable restocking fees. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@assuremedicalsupply.com.

Do you allow exchanges?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Other FAQs

Do you have a store front?

We do not have a physical store. We specialize in e-commerce and are dedicated to providing our customers with a great online shopping experience.

Do you accept Tax Exemptions?

If you are tax-exempt, we kindly ask you to send your tax exemption certificate to contact@assuremedicalsupply.com prior to placing your order. This will ensure that you are not charged sales tax. Please be aware that if the certificate is not provided beforehand, sales tax will be automatically applied and unfortunately cannot be refunded due to our payment system's policies.

Should I contact you or the manufacturer for any defects after the returning period ends?

If your item comes with a warranty, please reach out to the manufacturer company directly for any defects after the returning period ends.